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FAQ
Frequently Asked Questions
Please read our FAQ which should answer most of the commonly asked questions!
What are the delivery charges for orders?
We offer free shipping.
Which payment methods are accepted?
At present we accept PayPal, Visa, MasterCard and Afterpay.
How long will delivery take?
Delivery is made by an express service such as DHL and EMS so it typically takes between 15 – 20 working days however it may take up to 35 days due to Covid 19. you will be given a tracking number following your order being processed. Please don’t hesitate to contact us if you feel the delivery is taking too long.
What happens if I'm unhappy with my order?
We offer a 14 day money back guarantee on all products for any factory faults. If you are not satisfied with your purchase due to any faults, we will refund the purchase price, replace or provide an exchange .
All goods must be returned at the buyer’s expense and be in the same condition as received, including all original packaging (If Any) .
How secure is shopping in the Online Shop? Is my data protected?
Your shopping experience is certainly secure using our high security SSL certificate utilising strong SHA-2 & 2048-bit encryption.
What happens if my order is taking really long?
Once we ship out your order and it’s on its way, you will be advised as to its status, as well as a tracking number. If your order doesn’t arrive during the indicated time-frame, please let us know and we will further investigate.
Please understand that it is normal for delays to occur during busy times and holiday periods.
Do I receive an invoice for my order?
Yes of course. A PDF invoice will be emailed to you after you place an order.
